TERMS & CONDITIONS

We pour our heart and soul into everything we do at Veralet. Paramount to how we operate is to remain authentic. This includes staying true to our core values and beliefs and holding ourselves to the highest standards. With the exception of our custom straps, which are produced by a variety of vendors, all of the watches, parts, and products for sale on veralet.com are 100% authentic and genuine from the manufacturers and brands whose products we sell. We will always disclose when a custom strap is included with the watch.

If you have any questions prior to or after a purchase, please reach out to us at info@veralet.com. We are here to answer any questions you may have or to offer our expertise and experience in helping you select the perfect watch. Our goal is 100% client satisfaction. With over ten years of experience in the vintage watch business and fifteen in fine watches and jewelry, we are committed to building a long-lasting relationship with our clients. In an age of fast retailing, we believe there is something to be said for the experience and we are committed to providing you with the highest level of service.

At Veralet, we believe in what we sell. We hand-select all of the watches, accessories, and straps which we are proud to offer you. We are the owners of the products offered by Veralet. We believe this allows us to stand behind our product. We are not a marketplace. Every watch we sell on veralet.com will be delivered with a Veralet letter of authenticity and a one-year limited warranty on the movement, unless otherwise stated for a specific product.

At Veralet, we want our clients to be completely satisfied with their purchases. We offer a three-day return period. We must be notified of a return in writing (E-Mail sent to concierge@veralet.com is acceptable) within three days of the receipt of the watch. The watch must be shipped back to Veralet by the fourth day after receipt of the watch. All watches that are returned must be returned in the exact same condition in which they were shipped from Veralet to the client. All watches must be returned unworn and with all accompanying accessories, box, and/or papers that were sent by Veralet. Clients within the United States will be charged a $50.00 return shipping fee for FedEx insured shipping. International clients outside of the United States assume all responsibility for any and all return shipping fees, duties, taxes, tariffs, and/or customs due in the event of a return. In the event that a watch is not returned in the exact same condition that it was shipped, the return is subject to rejection by Veralet. Veralet, in its sole discretion, will make the final decision regarding the acceptance or rejection of a return. Any approved return(s) will have the refund amount returned to the credit card used for purchase or otherwise in the form of original payment. In the event that a return(s) is rejected, the watch will be returned to the buyer via FedEx insured shipping and the buyer will be charged $50.00 shipping within the United States. International buyers outside of the United States will be charged $125.00 for insured shipping and will assume all responsibility for any and all duties, taxes, tariffs, and/or customs due. A rejection of a return is at the sole discretion of Veralet and is subject to a watch being returned in the exact same mechanical and cosmetic condition it was shipped in.

We do not accept returns on watch straps or any accessories.  All sales on watch straps and accessories are final.

Customized orders are special orders and are not accepted for return(s).

In our sole discretion, we may accept a return in the event that a watch or item is not as described or advertised. If you feel like you have received a watch or item that is not as described or advertised, please contact us immediately at info@veralet.com.

At Veralet, we tune into each element of a vintage watch, discovering its character by understanding its unique craftsmanship, its iconic style, and its storied history. And then, we listen to our clients. We hear their stories. We tune in to what makes them tick. We connect our clients to the watches that are in line with their personalities; the pieces that fit their styles and suit their needs. Through an authentic, highly personalized shopping experience, we find the right watch for every wearer, and the right wearer for every watch. We are here to help you make your new watch your own. We have an extensive collection of factory authentic parts and dials, as well as a variety of watch straps if you would like to customize the look of your watch and make It your own.

If you do not see what you are looking for on our website, please reach out to us at info@veralet.com for assistance.

Any customized watch order involving the changing of a dial or parts outside of a leather strap is a special order and is non-refundable.

Credit Cards

We can only ship to an address which is verifiable by the issuing credit card company or bank. We cannot ship to a P.O. Box. The billing address and telephone number you provide for shipping must match that which the credit card issuer or bank has on file. We retain the right to refuse credit card purchases and said purchases are subject to approval. Any credit card charges that are denied may require alternate payment methods, such as bank wire or certified check.

PayPal

We accept PayPal for online purchases made via veralet.com. You can login to your PayPal account and select an available payment method to complete a purchase. The shipping information for these purchases will need to match that which is confirmed by PayPal.

Bank Wire

We accept bank wires for most purchases and they are required for certain dollar amounts. Bank wire details will be provided by Veralet in order to complete the purchase of your item along with an invoice. We can only ship once the transmission of a bank wire is complete and the funds have been received and cleared by our financial institution.

Checks

Checks are an acceptable form of payment. All checks are subject to a five to seven day hold once received. All merchandise which is paid for via check will be shipped once a check has cleared. All returned checks will be subject to a $50 returned check fee.

Veralet reserves any and all rights to reject any order placed with us. We also reserve the right to limit and restrict the quantities available for purchase of any given item. The placing of an order with Veralet does not guarantee or constitute the confirmation of an order. An order is only accepted by Veralet once you have received a confirmation email and subsequent shipping confirmation. This supersedes any other communication(s) regarding our products and orders.

The submission of an order is a formal acceptance of these terms and conditions. If you do not agree to these terms or are unwilling to agree to these terms or have questions, you must notify us in writing at info@veralet.com prior to placing an order. By using our website and/or conducting business with Veralet, you thereby accept the terms and conditions contained on our website, and you agree to submit and subject yourself to the same.

We provide shipping via FedEx or UPS Standard Overnight. All shipments will be sent fully insured with signature requirement. An adult signature is required for the receipt of your package. Upon the shipment of your package, you will receive an email with tracking information and an estimated delivery date. In the event that a package cannot be delivered after three attempts, your item will be re-routed back to Veralet and additional charges will apply for a new delivery. International packages are shipped via FedEx international priority.

There is a standard shipping charge on all watches of $50.00 shipped within the United States. There is a standard shipping charge on all watches of $125.00 shipped outside of the United States.

International buyers assume all responsibility for any and all duties, taxes, tariffs, and/or customs due. The buyer assumes all responsibility for shipping in the event of a customs issue or return. Veralet will ship internationally with full insurance and customs declarations for the exact purchase price of the item.

New York State buyers are subject to New York Sales Tax.

No information that you provide on the website, to any Veralet representative, or over the phone will ever be sold to a third party. This site uses cookies to track data about visitors, which is not personally identifiable. View our Privacy Policy page to read more.

Veralet holds copyright to all content on this website unless specifically noted and credited.

Veralet is not associated, affiliated, or a representative or agent of Rolex USA, Rolex S.A., or any of its subsidiaries.

Rolex Air-King, Rolex Datejust, Rolex Day-Date, Rolex Cosmograph Daytona, Rolex Explorer, Rolex GMT Master, Rolex YachtMaster, Rolex Milgauss, Rolex Submariner, and Rolex Sea Dweller are all registered trademarks of the Rolex Corporation (Rolex S.A., Rolex USA).

Veralet is not an authorized seller or retailer of any of the watch brands that we sell.

Our website may contain links to other websites owned or operated by parties other than Veralet. These links are for reference only and we are not responsible for their content. Veralet’s inclusion of links to outside websites does not imply or signify any endorsement of the material on said linked website and unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor.

The terms and conditions of this website and/or conducting business with Veralet form a binding agreement that has been executed and delivered in New York State. It shall be governed, construed and enforced in accordance with the laws of New York State. Veralet reserves the right to change our terms and conditions without notice. By using our website and/or conducting business with Veralet, you agree to submit yourself to the jurisdiction of New York State in the event of any dispute or question regarding the interpretation, validity, making, or performance of the terms and conditions contained in this website. Each provision of the terms and conditions is severable. The invalidity or unenforceability of any provision, paragraph, subparagraph, sentence, clause, phrase, or term shall not affect or impair the validity or enforceability of any other provision, paragraph, subparagraph, sentence, clause, phrase, or term of the terms and conditions.